We're here to help. Reach out anytime.
For account issues, billing questions, bug reports, or anything else — email us at team@waqtify.app. We typically respond within 1–2 business days.
The fastest way to report a bug is through the app itself. Go to Settings → About & Credits → Send Feedback. Your current screen and device details are attached automatically, which helps us investigate faster.
iOS: Go to iPhone Settings → Apple ID → Subscriptions → Waqtify → Cancel.
Android: Open the Play Store → Profile → Payments & subscriptions → Subscriptions → Waqtify → Cancel.
Web: Go to Waqtify Settings → Subscription → Manage Subscription.
Open Waqtify → Settings → Subscription → Restore Purchases. Make sure you're signed in with the same Apple ID or Google account you used to subscribe.
Go to Settings → Account → Delete Account inside the app. This permanently removes all your data — tasks, routines, prayer logs, fasting records, notes, and AI memory — and cannot be undone. If you have an active iOS or Android subscription, cancel it separately in the App Store or Play Store first.
Try Settings → Subscription → Restore Purchases. If the issue persists, email team@waqtify.app with your account email and we'll sort it out.
Go to Settings → Prayer Times and check your calculation method and Asr madhab. Different scholarly methods produce different times — try switching between ISNA, MWL, Egyptian, Umm al-Qura, or Karachi. You can also set a manual location if GPS is unavailable.
Make sure notifications are enabled for Waqtify in your phone's Settings app. Then check Settings → Notifications inside Waqtify and confirm the prayer toggles are on. Background App Refresh must also be enabled on iOS for server-delivered notifications to arrive reliably.
Hijri dates vary by moon-sighting convention. You can adjust this in Settings → Hijri Date Offset by ±2 days to match your local authority.
Yes — everything syncs to your Waqtify account automatically when you're signed in and connected to the internet. Sign into the same account on your new device and your data will appear.
Yes. Cycle data is stored encrypted (AES-256) in our database and is never shared with third parties, advertisers, or AI models. It is permanently deleted when you delete your account.
Email team@waqtify.app from the address on your account and we'll send you an export.
For anything not covered here, email us at team@waqtify.app and we'll get back to you.